Oak Lodge Medical Centre is Changing the Way We Offer Appointments – Moving to an Online Triage System from 05/02/2025

From the 5th of February 2025, Oak Lodge Medical Centre will be changing the way we offer appointments. We will be moving to an online system where our clinicians will triage all appointment requests, ensuring that you are seen by the most appropriate clinician in a timely manner. We hope this will make it easier for patients to contact the practice and allow better use of the appointments available.

We will be asking all patients to complete an online consultation form which can be found on our website at oaklodgemedicalcentre.co.uk. We will then contact you with either advice or an appointment where appropriate. In some cases, we will write back to you first to get more information about your query.

The fastest way to get help from a clinician is by submitting an online form yourself or asking a family member to do so on your behalf. You can use this form to contact us about anything you’d normally call us about.

If you are unable to do this, then our reception team will be able to complete the form on your behalf before it is looked at by our triage clinician.

How to submit a medical request to your GP surgery

Frequently asked questions about the new way to contact your GP surgery

Frequently asked questions about the new way to contact your GP surgery