We aim to treat our patients courteously at all times and expect our patients to treat the staff in a similarly respectful way.
Oak Lodge Medical Centre operates a policy of 'Zero Tolerance'. If you are discriminatory, abusive or violent towards anyone on the premises we reserve the right to remove you from our list and inform the Health Authority and possibly the police. Action may be taken against anyone threatening or assaulting our staff.
Patients who persistently do not attend for booked appointments (DNA'S) may be asked to register with another Practice.