Important - A new car parking arrangement is taking place at Oak Lodge Medical Centre from Monday 22.01.2024. This is an ANPR (Automatic Number Plate Recognition) system and there are signs and information with regards charges and how to pay in the car park. Go to About Us > News section for more information.
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We aim to deliver high quality of service with an open and honest approach and value your feedback on the services we provide. The friends and family test is one way for patients to give feedback. Please tell us what we are doing well as well as what we are not doing so well, any suggestions for improvement are welcome. Please ask our receptionist for a feedback form or submit it online here.
There may be times when you feel a formal complaint is necessary. The practice operates a complaints procedure in line with the NHS regulations. You can make a complaint orally, in writing or via email at oak.lodge@nhs.net to the Practice Manager.
A copy of the Practice Complaints Procedure is available here.